How to build (and rebuild) trust

Trust is the basis for everything we do, especially in situations where lots is uncertain, like right now, trust can be lost quickly.

But what can you do when that happens? How can you restore lost trust? Admittedly, this is a difficult, but not impossible, task. In an exciting and entertaining lecture, Harvard Business School Professor Frances Frei gives a crash course on trust: How to build, maintain and regain it. It's something she worked on during a recent assignment for Uber: "If we learn to trust each other more, we can achieve unprecedented human progress," says Frei.